Terms of service

Acceptance of terms

By using ShipPack, you confirm that you have read, understood, and agree to be bound by these Terms.

If you do not agree, you should not use the platform.

Use of the platform

ShipPack provides logistics, mobility, and commerce services through a unified platform. Your access to the platform is subject to the following requirements:

Eligibility

You must be at least 18 years old to use ShipPack and enter into a binding legal agreement.

Account responsibility

You are responsible for maintaining the security of your account and credentials. ShipPack is not liable for any loss resulting from unauthorized access to your account due to negligence.

Accurate information

You agree to provide accurate, complete, and up-to-date information when using the platform, including registration and payment details.

Services provided

ShipPack enables users to access a range of services, including but not limited to:

Shipment and delivery services for personal and business freight

Ride booking and on-demand mobility services

Product ordering, local merchant shopping, and fulfillment

Access to fleet vehicles and logistics resource integration

Note:

Services may vary by region and availability based on local operational constraints.

User responsibilities

You agree to use ShipPack responsibly and in compliance with all applicable local, state, and international laws.

Prohibited activities

Providing false or misleading information

Misusing the platform or scraping data

Engaging in fraudulent or harmful behaviour

Attempting to breach security protocols

Compliance

You are solely responsible for ensuring that all items shipped through the platform comply with local laws and regulations regarding hazardous materials and prohibited goods.

Payments and fees

ShipPack charges fees for services based on dynamic pricing structures and applicable service charges.

Important financial obligations

Prices may vary based on service type, location, real-time demand, and availability

Additional charges (such as customs, tolls, or service surcharges) may apply to your final bill

All payments must be successfully completed before or during service usage as required by the specific service module

Cancellations and modifications

Users may cancel or modify requests depending on the specific service status and phase of fulfillment.

Changes to orders or routes may be restricted once a service is "in transit" or "in progress"

Cancellation fees may apply based on the timing of the request and the type of vehicle or resource allocated

ShipPack reserves the right to manage or deny cancellations when a significant resource commitment has already been executed

Limitation of liability

Legal disclaimer

ShipPack provides its services on an "as is" and "as available" basis. To the maximum extent permitted by law, ShipPack is not liable for indirect, incidental, special, exemplary, or consequential damages, including lost profits or data.

We are not responsible for delays caused by external factors including weather, traffic, or customs

Liability may be limited in cases of temporary service disruption or platform maintenance

Certain consumer protections may apply depending on local regulations in your jurisdiction

Service availability

ShipPack services depend on real-time availability and localized operational conditions.

Location

Services vary significantly by metropolitan area.

Notice

Availability may change without prior notice due to demand.

Modification

We may suspend or modify services when necessary for safety.

Termination

We value our community and aim for a fair ecosystem. However, ShipPack reserves the right to suspend or terminate accounts that violate these Terms or our community guidelines.

Accounts may be restricted for misuse, fraudulent activity, or safety violations

Users may choose to stop using the platform and delete their account at any time via settings

Changes to terms

We may update these Terms from time to time to reflect changes in our services or legal obligations. When we make changes, we will update the "Last updated" date at the top. Continued use of the platform after updates means you accept the revised Terms.

Governing law

These Terms are governed by the laws of the jurisdiction in which ShipPack's primary operating entity is registered, as well as applicable laws in the regions where ShipPack operates. Any disputes shall be resolved through the competent courts of said jurisdiction.