Privacy policy

Information we collect

Personal information

We collect your name, email address, phone number, physical address, and account login details when you register for a ShipPack account.

Transaction information

We collect details about the services you request, including shipment dimensions, ride history, store order items, and payment transaction details (excluding full credit card numbers, which are processed by our PCI-compliant partners).

Location data

To facilitate our logistics services, we collect precise or approximate location data from your mobile device. This includes pickup and delivery coordinates, as well as real-time tracking data for active shipments or rides.

Device and usage data

We collect information about how you interact with our platform, including IP addresses, device type, operating system, browser version, activity logs, and crash reports.

How we use your information

Service delivery

To facilitate and process your shipments, rides, orders, and vehicle rentals effectively.

Communication

To send critical service updates, delivery notifications, and responses to your support inquiries.

Improvement

To analyze usage patterns and improve our platform's user experience, routing algorithms, and reliability.

Security

To detect fraud, prevent unauthorized account access, and ensure the safety of our drivers and users.

How we share your information

With service providers

We share necessary information with independent drivers, third-party logistics vendors, and fulfillment partners to execute your requests.

With third parties

We utilize payment processors, cloud infrastructure providers (like AWS or Google Cloud), and analytics tools to support our platform operations.

For legal reasons

We may disclose information if required by law, regulation, or legal process, or if we believe it is necessary to protect the rights, property, or safety of ShipPack or our users.

Data retention

Active account data is retained for as long as your account is in use to provide you with seamless service.

Transaction records and communication logs may be retained for up to 7 years for legal, tax, and operational purposes.

You may request the deletion of your personal data at any time, subject to our legal obligations to retain certain information.

Your rights and choices

Access and update

You can review, edit, and update your account information (name, address, and contact info) at any time through the Profile section of the ShipPack app or web dashboard.

Data requests

You may request a copy of the personal data we hold about you or request the complete deletion of your account and associated personal information by contacting our privacy team.

Communication preferences

You can manage your notification settings and opt out of marketing communications through your account settings. Service-related alerts (like delivery updates) are mandatory.

Data security

We take security seriously and implement industry-standard measures to protect your data:

AES-256 encryption at rest and TLS for data in transit

Strict internal access controls and audit logs

Regular penetration testing and security audits

International data transfers

ShipPack operates primarily across North America. Your information may be processed in different regions where we or our cloud providers operate. We ensure that such transfers are protected by standard contractual clauses or equivalent legal mechanisms in compliance with applicable data protection laws.

Children's privacy

ShipPack is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such data immediately.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, technical, or regulatory reasons. Any changes will be reflected on this page with an updated "Last updated" date. We encourage you to review this page periodically.